AV System Data Analytics
Data > Analysis > Action
Measuring, Analysing and Acting upon rich data enables organisations to mitigate waste and optimize AV usage and workplace efficiency. Using data analytics should deliver a better user experience, increase productivity and reduce operational cost through improved system insights
Today’s AV systems can provide a wide variety data that, if collected and analysed in a structured way, can provide great insights in to how efficient the AV infrastructure is in an organisation and how it is being utilised
But very few organisations have done this in the past
In the post-Covid return to work era it is vital that organisations understand how their AV technology is being used so that they manage existing systems and plan the future AV deployments to best suit the needs of their staff and provide the most efficient and cost effective operating environment for the future
So how is the data collected?
Layer 9 have developed a device-aware data gathering module that we can insert into existing Crestron control code which will extract all of the device data and statistics
For older systems, provided we have access to the original source code, we can add in all of the necessary coding to extract the available data. Non-Crestron systems can also be monitored with the addition of a simple hardware device
In order to gather User Experience data a User Experience survey can be added to the AV control panel if this data is not being gathered from other devices. By gathering this data a more tailored user experience can be created
In compliance with GDPR regulations the data gathered is entirely de-identified and no personal data is stored
Data Analytics and Dash-Boarding
Using sophisticated data analytics and dash-boarding software, Layer 9 provide organisations with a “Single Pane of Glass” dashboard showing the utilisation of their AV estate and providing invaluable insights to aid organisational planning. Layer 9 Data Analytics provide solutions for Boardrooms, Meeting Rooms, Huddle Spaces, Video Conferencing Room and Collaboration Systems
Data sources include our own device data gathering module, room booking systems and IoT sensors
Data
- Equipment Inventory
- Device Health
- Device Usage
- Error Logs
- VC Call Quality
- Issue Logs
- No-show meetings
Analysis
- Room usage efficiency
- Room booking efficiency
- Source usage
- Service issues
- User experience
- Trends in usability and Customer Satisfaction
- Reports per room, per area and per device
- Identify Ghost/Zombie meetings where no one shows up
Action
- Optimise Current and Future Real Estate Planning
- Free up Meeting Rooms as soon as they become available
- Optimise room technology to encourage maximum room usage
- Free up Meeting Rooms after a No-show
- Take action against "serial over-bookers"
- Follow up with room bookers after a poor experience report
- Redesign rooms based on feedback over time
Layer 9 Data Analytics are highly scalable, from a single room to the entire building and onwards to the entire organisations AV estate
Contact Tracing
Trigger:
An individual tests positive for a virus
Action:
Identify all recent contacts and isolate*
If an individual tests positive for a virus Layer 9's Data Analytics software can re-index the secure on-site data and identify the individual and all those who have been exposed over a defined period of time
The organisation can then send that group to self-isolate thus protecting the other staff members and safeguarding the business
Strict governance and access is applied to the re-identification process in order to safe guard confidentiality and GDPR compliance
*WiFi tracking or other location tracing technology required as part of the Layer 9 Data Analytics solution
For further information please email sales@layer9.co.uk
or call us on 01727 600600
